Sentiment Management

24/7 monitoring across the web — catch, handle and defuse negatives early.

Core Capabilities

Web Monitoring

Full coverage of Weibo, Zhihu, RED, news and forums, monitored 24/7.

Tiered Alerts

AI sentiment tiers (red/orange/yellow); negatives pushed within 5 minutes.

Response Support

Auto-drafted responses and action plans for rapid crisis handling.

Reporting

Auto daily/weekly/quarterly reports for a clear sentiment picture.

Client Case

A listed company cut alert response from 4 hours to 5 minutes — zero major incidents all year.

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